Tips for Regional Managers
Manage the managers and not the stores. Data is gold, whatever your KPI results show, use that information to grow sales and manage performance. Have regular conversations with your managers “hot stove feedback” is the best kind, don’t let a problem or issue fester. Support and encourage your managers to come up with solutions. If […]
Looking after the front line
Sales, Units per Transaction (UPT), Average Transaction Value (ATV), Conversion, Mystery shopper, wage to sales, staff turnover etc. Managers and area managers have lots of numbers to look at! It has never been truer “look after the front line and the front line will look after the bottom line”. I have always believed that if […]
Action
What gets measured gets done! A colleague of mine always states “you miss a project one day at a time”. Set specific goals & targets for your team. Setting smart goals holds you and your team accountable and keeps everyone on track. Don’t over complicate it, keep it simple. Get a diary write down your […]
Dont Give Up
Retail isn’t easy, people think it’s easy. People think “O I could do that, I can pick nice stuff” Picking product is the tip of the iceberg! Purchasing is a science in its own right, then you have operations, merchandising, marketing, EPOS, fit-outs, dealing with land lords etc. Like I said retail isn’t easy but […]